Extended Care FAQ

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Administrative Questions

What if my program offers multi-student billing rates?
Can we apply overtime charges?
How are billings issued?
How are billings paid?
How is attendance taken?


Family Questions

How do we sign-up for our school's Before & After School Care program?
When do families tell the school their students will attend the Before & After School Care program?
How Are Before & After School Care Billings Assessed?
How can families examine Before & After School Care billing statements?


Administrative Questions

What if my program offers multi-student billing rates for our Before & After School Care program?

The system lets administrators create a variety of billing rates. Billing rates can be assigned on a discounted per student basis, or charged using a tiered-rate based on the number of students in a family.

Can we apply overtime charges?

Overtime charges for After School Care services can be setup by administrators, then automatically applied and charged to a family's account whenever an overtime situation arises.

How are billings issued?

After School Care billings are automatically charged to each family's account based on the attendance records for that family.

How are billings paid?

When families register their students for the school's Before or After School Care program, they create an Extended Care Account. Families deposit funds into their Extended Care Accounts when they submit their online RSVPs. When Before & After School Care billings are issued, the family's Extended Care Account is automatically charged the amount due.

How is attendance taken?

Before & After School Care attendance is taken using the system's electronic check-in & check-out web pages. This is a simple to use webpage that can be viewed on a computer – or on a portable tablet-PC as admins walk around the room.


Family Questions

How do we sign-up for our school's Before & After School Care program?

Families sign-up for the Before and After School Care program by accessing a website and creating an Extended Care Family Account. When setting up the family's account the family lists the students that will be participating in the program as well as those authorized to retrieve their students at the end of each stay.

When do families tell the school their students will attend the Before & After School Care program?

Families submit participation reservations (RSVPs) online in the manner directed by their school's program. Each program sets the RSVP rules for its Before & After School Care program. Some may require RSVPs listed by student name, others may only need to know the number of students for which an RSVP is being submitted. The system will accommodate both RSVP methods.

How Are Before & After School Care Billings Assessed?

Before & After School Care program billings are calculated and charged to each family's Extended Care Account based on each individual Before & After School Care program's billing rates. As families use the school's extended care services, the amount due is automatically charged to the family's Extended Care Account. If funds in the family's Extended Care Account are low, the family is automatically notified.

How can families examine Before & After School Care billing statements?

Families can view their student's Before & After School Care program attendance records (and the charges) at any time by accessing the family's online Extended Care Account.
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